Part I Office routine--dealing with people and paper work日常辦公
Typical Sentences常用語句
Unitl New—comers新來乍到
Unit2 Supervisors上下級之間
Unit3 Colleagues同事之間
Unit4 Meetings會議
Unit5 Schedule日程
Unit6 Reports匯報
Unit7 Raise加薪
Unit8 Resignation辭職
Appendix 1 Practical Writing Samples常用辦公文書寫作格式
1.Memo備忘錄
2.E—mail電子郵件
3.Fax傳真
4.Letters信函
5.Notification通告
6.Note便條
7.Notice啟事
8.Advertisement廣告
9.Resignation辭呈
Words and Phrases詞匯和短語
PartⅡTelephone--receiving and making calls接打電話
Typical Sentences常用語句
Unit 9 Receiving calls接電話
Unit 10 Making calls打電話
Unit 11 Transferring calls轉接電話
Unit 12 Taking messages留言
Unit 13 Flight reservation機票預定
Unit 14 Hotel reservation房間預定
Unit 15 Appointments約會
Unit 16 Invitations邀請
Unit 17 Congratulations祝賀
Unit 18 Thanks致謝
Unit 19 Complaints投訴
Unit 20 Information通知(內部)
Appendix 2 Country or Region Code國際長途常用的國家或地區(qū)代碼
Words and Phrases詞匯和短語
Part Ⅲ Reception-receiving visitors and customers接待來訪