商務英語溝通

Introduction 導言
Chapter One How to Apply for the Ideal Job
如何申請理想的工作
Chapter Two The Resume and the Interview
簡歷與面試
Chapter Three Spoken Business Communication
口頭商務溝通
Chapter Four Communicating with Colleagues and Customers
同事溝通及客戶溝通
Chapter Five Written Communications
書面溝通
Chapter Six Business Meetings
商務會議
Chapter Seven Cross-cultural Business Communications
跨文化商務溝通
Chapter Eight Crisis Communications
危機溝通
Chapter Nine Media Communications
媒體溝通
Chapter Ten Business Communications Every Day
商務溝通日日練
Appendices 附錄
Appendix One Cocktail Party （雞尾酒會）
Appendix Two The Card Game （名片游戲）
Appendix Three Mr， Mrs， Ms， Dr or John （稱謂問題）
Appendix Four Getting to Know You （第一次會面）
Appendix Five Dealing with Dinner （宴會禮儀）
Appendix Six Sneaky Phrases （常見隱語）
Appendix Seven Karaoke （卡拉OK現象）
Appendix Eight It s All a Matter of Face （面子問題）
Appendix Nine Be a Chinese Culture Vulture （汲取中國文化）
Exercise 1 Pharox
Exercise 2 Lawson Hotel
Exercise 3 Modern Industrial
Exercise 4 Industrial Lubricants
Exercise 5 The Right Answers
Exercise 6 Talking about Yourself
Exercise 7 Interview Techniques
Exercise 8 Difficult Issues
Exercise 9 Three More Analysts
Exercise 10 Your Future
Exercise 11 Challenges
Exercise 12 Foreign Visitors
Exercise 13 Directors Questions
Exercise 14 Sales Managers
Exercise 15 German Analysts
Exercise 16 Positive Points
Exercise 17 Telephone Complaint
Exercise 18 Kitchen Flag
Exercise 19 Ginger Jewellery
Exercise 20 Diamond Office Equipment
Exercise 21 Mountainside Plastics
Exercise 22 Dragons Basketball
Exercise 23 Ransing Corporation
Exercise 24 Harland Hotel Meeting
Exercise 25 Charles Computing
Exercise 26 Programme Problems
Exercise 27 Conversation Topics
Exercise 28 Action Points
Exercise 29 Staff Matters
Exercise 30 Communicating Internationally
Exercise 31 Banking on Success
Exercise 32 A Touch of Class
Exercise 33 Questions， Questions， Questions
Exercise 34 Making Looking Bad Look Good
Exercise 35 Winged Services
Exercise 36 Harmony and Peace
Exercise 37 Good Fortune Airways
Exercise 38 Nan Hai Cars
Exercise 39 Lunar New Year Parks
Exercise 40 The Royal Treatment
Exercise 41 Job Opportunity
Exercise 42 Getting the Picture
Exercise 43 Read the Newspaper
Exercise 44 Agenda Items