有效的溝通

定　價：￥18.50

作　者：	（英）朗·路德洛（Ron Ludlow），（英）費(fèi)格斯·潘頓（Fergus Panton）著
出版社：	普蘭蒂斯霍爾出版公司
叢編項：	工商管理精要系列
標(biāo)　簽：	管理/溝通

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ISBN：	9787300024684	出版時間：	1998-06-01	包裝：	精裝
開本：	24cm	頁數(shù)：	156	字?jǐn)?shù)：

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圖書目錄

Contents
1Efiectivecommunication
Introduction
Communicationinorganizations
Whatiscommunication?
Managersandcommunication
Interpersonalcommunication
Dealingwithbarriers
Managementstyleandcommunication
Totalcommunication
Organizationalcommunication
Summary
2Interviewing
Introduction
Location
Preparingfortheinterview
Conductingtheinterview
Closingtheinterview
Makingjudgmentsandanalyzingresults
Guidelinesformanagersforspecificjob-relatedinterviews
Summary
3Makingpresentations
Introduction
Preparation
Presentationtechniques
Summary
References
4Runningmeetings/leadingdiscussions
Introduction
Typesofmeetingsandtheirimplications
Therolesofchairpersonandmembers
Relationshipswithingroups,teamsandmeetings
Summary
References
5Conduetingsurveys
Introduction
Sampling
Planning
Methodsofcollectingdata
Analyzingthedata
References
6Negotiating
Introduction
Thesubjectundernegotiation
Preparingfornegotiation
Thenegotiation
Findingsolutions
Fall-backsituations
Behaviourinnegotiations
Exercisesinnegotiating
Summary
7Trainingioreffectivecommunicationskills
Introduction
Managerialworkandcommunication
Traininganddevelopment
Learning
Designingcommunicationskillsprograinmes
Integrationofcommunicationskills
Summary
Reference